Shipping timeframes vary depending on the carrier and the shipping method chosen during checkout. The shipping timeframe will begin once the product has been fulfilled (we are not open on the weekends).
Once the order has been fulfilled on our end it will depart for shipping and then begins the shipping timeframe. Carrier timeframes are estimates based on their capacity and ability to move/sort/deliver the packages.
We ship through FedEx, USPS, and DHL. The carrier is chosen during fulfillment depending on transit times. Economy shipping is 5-7 business days after the order is fulfilled, and Standard shipping is 2-3 days after the order is fulfilled.
Comments
53 comments
Hello Louie Coelho! I got an email headed your way with an update!!
Hi there. I ordered a mug on 10/1 and figured since I paid for the 2-3 day shipping, it would get shipped out fairly quick since it isn’t coffee, that was my mistake. But I wondered if you could tell me where my order is, in line for shipping? Order number 1321078. Thank you!
Hello Michelle Robinson Your order is shipping today!! And you will receive the tracking information via email as soon as the carrier makes their first scan!
Hi Jake:
You are the one that can help me! I ordered almost three weeks ago. FEDEX package says "delayed" but they have no idea when/if I will receive this order. Fresh coffee doesn't seem right since I chose 2-3 day mail. I order a lot of coffee from you and have told a lot of people. Can you please help me get my coffee??
Thank you!
My order (#1305801)
Connie Cummings
Hello! I placed my order on 11/21 and still have not received any shipping info. I’m sure with the holidays you have had a lot of orders but would like an update please. I sent an email that has yet to be responded to. Order # 1392193. Thank you!
I placed an order at the end of November hoping to get it by my daughter's birthday on the 13th. So far no notifications whatsoever and no answer to the email I sent last week. I'm disappointed and probably will not order from this site again.
Hello!
I placed an order over a week ago (11/29) and have still not even received a confirmation email. My bank account was charged but I have no confirmation on your end on wether you guys are processing it yet or not or even received the order. I’m very frustrated and nervous that my order will not be here in time! I need it before the 18th and did not realize when I ordered so far in advance that this would be an issue. I would be okay with long shipping times if it was clearly stated on your website and we were more informed that it would take multiple weeks. It doesn’t make sense to me considering you are located locally here in FL!
Absolute worst coffee ordering experience. The chat has just happened to be “down” for 4 days. I have emailed 3 times
With no response. Website states orders ship within 5 days. Well it’s been way over that. I want my order cancelled as it will not arrive in time for sure now. What’s ashamed is I was ordering it for a big event at my new restaurant. We were looking for specialty coffees to bring in and was hoping Bones could have been a large supplier for us. Clearly they cannot produce small orders, let alone large ones.
I placed this order on December 1st and have yet to receive a shipment update or tracking number, it is now Dec 13 for reference. Per the confirmation email provided it takes 3-5 days to make the coffee, then ship it. I understand it takes some time but it's been longer than the quoted 5 days. If you could please check on the order or provide an update I'd appreciate it, since this is a gift to a friend. My order number is #1421968. Thank you.
Cortney Hooker Sorry for the delay! I have been busy working the tickets with agents to help try to keep people informed! Your order should have gone out and would be delivered at the latest by end of the day today, if that doesn't get delivered send an email to me at Support@bonescoffee.com with "jake" in the subject line and I will take care of you!
Vera Hammill Hello Vera! I am sorry :( We certainly are not at all trying to keep people in the dark, as we grow we are working around the clock all hours to get caught up. Can you email me at Support@bonescoffee.com with "Jake" in the subject so I can help you out?
Sierraburrell Hello Sierra! I am sorry! We are working around the clock to get these out as fast as possible, do you live local to us? If so you can always come here to get any of our products at our warehouse. If you can message me if you need a more detailed update at Support@bonescoffee.com with "jake" in the subject line I will get you an update and again I am sorry!
Rebecca Levan Hi Rebecca!
I am sorry that we had to turn the chat off, we found the time to resolution on the chats was taking too long with big delays in response, with the overwhelming amount of emails we needed to best suit our capabilities to handle all inquiries. We certainly love the idea of working with other businesses and having our coffee served there. We do have a wholesale program that is more suited for that, the regular customer channel does get weighed down differently, but I understand if the experience has been unpleasant. If you wish to contact our Wholesale team just email Support@bonescoffee.com with "wholesale" in the subject line!
Brandon Coffey Hello! This order did ship out today! The tracking information will be emailed as soon as the carrier scans it in! If you need anything else please feel free to reach me at Support@bonescoffee.com using "jake" in the subject line!
Hello, I have become increasingly frustrated as I see others have as well because I ordered a crap load of coffee as christmas gifts for family back on November 29th and I never received any confirmation email nor tracking or shipment info like I did with my first order back in October. I verified that I was charged $120 through PayPal but nothing happened from there. I never even received an order number for reference. I have emailed, instagram messaged, tried the live chat but that's still only a bot and not helpful in my situation, and now trying this to get some assistance and information. I love your coffee and have talked it up like crazy to family but this experience is turning me off of the company for sure. I greatly appreciate your time whenever someone can finally respond to my inquiry. Thx.
Jake, thank you for the update. I think it's great that y'all have so many orders. That means y'all have great coffee. But you NEED to let people know there's going to be a delay by updating the time frame in the automated email sent upon purchase. Or, leave it the same but follow up with customers a few days after purchase if there's a delay. People don't like being left in the dark which is where I see the connection in most of these comments. Again, it's great y'all are so busy and backed up, that's awesome. But you have to communicate it. Thanks.
Tanya Donald Hi Tanya!! I am emailing you privately as I did find your order. In case you didn't see it, it looks like the email you used is a @yahoo email. That is where I will reach out, if there is a different email you would like me to reach out to please let me know! I want to help get you the update as your order has shipped and has tracking!
Brandon Coffey I 100% agree, and we take full responsibility for that and are so sorry. We are so small that we don't even have an "office" our owners do almost all of that (other than customer service) on their own and it had slipped as they were packing orders. We are very very sorry for this. And I 100% assure you we are going to make corrections and learn from this. We value the feedback so much more than you know because we don't just hear you, we listen, and we will implement change.
I placed an order 8 days ago and the tracking information shows my order is not ready and has not shipped. I asked for an update but only received an automated response about shipping timeframes.
$70 on coffee 5 days ago with no shipping info? I sent an email to support but just got an automatic response. I didn’t choose the free shipping, I’m paid for my shipping so I could hopefully have it for Christmas. Can I get some kind of clarification or update on shipping?
I placed my order on December 9th, order 1433160 and have not received a shipping confirmation. I was not anticipating this big of a delay, especially with nothing stating a shipping delay on the website. I was hoping to have this by Christmas as this is a gift for my wife. Please shed some light for me.
Your coffee is excellent. Fed ex is a joke, or what it's shipped under needs to change. My order sat for 2 days at one spot, went to davenport then to Ocala then on a 5 day joy ride it was sent back to davenport again. WTF. Watching to see how long it sits in Georgia, or where it goes to next. Please change it's shipping category or stop using fed ex and use usps only. Watching ot do laps of Florida is no fun.
I see you have fulfillment and logistics issues dating back at least a year that I see. There still has not been resolution? My order according to FedEx is in indy with no expected date of delivery original delivery date 4/29 sure seems to be your Achilles heel using your past and present shipping option. Sorry to say this is my first experience with your company and had future plans to do regular business but due to logistics I let a friend down with a gift that should have been timely.
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