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Bones Coffee Co.

Shipping FAQ's

Comments

7 comments

  • Matt Zorn
    Matt Zorn

    The email used is nighthawk3248@gmaill.com
    The total was $35.49
    And the order number is
    1320451

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  • Tiffani Shearer
    Tiffani Shearer

    Hello, I don’t know how else to do this. I ordered coffee and the tracking link said it was delivered but I have a camera and nothing was delivered. Talked to both fedex and usps and they said it was delivered so they told me to contact the shipper. I know it’s just coffee, but I’d really love my package. Thanks!

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  • Matt Zorn
    Matt Zorn

    Phone number is 410-458-9826

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  • Matt Zorn
    Matt Zorn

    Is there a phone number I can call and actually talk to a person rather then messaging over the internet. This is extremely interpersonal.

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  • Jake
    Jake

    Hello Matt Zorn

    I am sorry about the delay! We certainly are not trying to cause you any issues, our volume caused us to get a bit behind on fulfillment and Emails due to the volume and our capacity with our current warehouse size. I can certainly check on your order though! We normally fulfill in about 1-2 business days, and with this boom, we are at about 5 business days as we get caught up. We are working extra hours and weekends to get this done! If you can let me know what email address would have been used for the order, what the total was, and if you did or did not receive an order number! 

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  • Jake
    Jake

    Hello Matt Zorn I did send you an email and I would be happy to give you a call! We don't have phone support yet, however its coming soon! 

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  • Matt Zorn
    Matt Zorn

    This is absolutely ridiculous. I sent an email yesterday about an order that I
    Put in last Thursday. I have year to receive any confirmation of even creating my order. This is very disappointing customer service and is uneasy to even say due to the number of people who told my family to try it. Bones Coffee… what is the deal.
    Respectfully,
    Matt

    -1

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