Q: "HOW AND WHEN WILL YOU SHIP MY ORDER?"
A: Bones Coffee is roasted daily! Because of this, we take about a week to fulfill orders once they are placed. After we complete production and packing, your order will leave with FedEx or USPS.
Q: "HOW CAN I TRACK MY ORDER?"
A: Once the courier scans your package and begins transit, a tracking email will be sent out to you.
Q: "WHAT ARE THE SHIPPING RATES?"
A: We offer USPS & FedEx. The shipping cost will be calculated at checkout depending on the courier, size/weight of the shipment, and the postal code it’s being sent to.
Q: "DO YOU OFFER FREE SHIPPING?"
A: We offer free FedEx Ground Economy shipping on all orders with a subtotal (after discounts) of $75 and over. We do not offer free USPS shipping or free International shipping.
Q: "WHERE DO YOU SHIP?"
A: We ship within the United States and Canada.
Q: "HOW CAN I GET FREE SHIPPING?"
A: In order to receive free shipping, your subtotal must be over $75 after coupons or discounts are applied. Free Shipping is only available for domestic orders at this time and is provided by FedEx Ground Economy (formerly known as FedEx SmartPost).
Q: "WHAT ARE YOUR SHIPPING TIMEFRAMES?"
A: We do not provide shipping timeframes as they are not gurnateed expectations. We do offer USPS First Class Mail, USPS Priority Mail, and FedEx Ground Economy. Below are their websites, so that you can review their shipping timeframe estimates.
USPS FIRST CLASS
USPS Priority Mail
FedEx Ground Economy
Q: "CAN YOU SHIP TO APO ADDRESSES?"
A: Yes, we ship to APOs, DPOs, and FPOs. Please use this format when filling out the shipping information.
1) Name of Recipient: Rank/Grade and Rating is optional for APO or FPO. Do not include the recipeints title for DPO.
2) Include the Unit and Box number:
Army: UNIT # / BOX #
Airforce: PSC* # / BOX #
Navy: SHIP # / HULL #
Embassy: UNIT # / BOX #
3) City: APO, FPO, DPO
4) State: AA, AE, AP
Comments
7 comments
This is absolutely ridiculous. I sent an email yesterday about an order that I
Put in last Thursday. I have year to receive any confirmation of even creating my order. This is very disappointing customer service and is uneasy to even say due to the number of people who told my family to try it. Bones Coffee… what is the deal.
Respectfully,
Matt
Hello Matt Zorn
I am sorry about the delay! We certainly are not trying to cause you any issues, our volume caused us to get a bit behind on fulfillment and Emails due to the volume and our capacity with our current warehouse size. I can certainly check on your order though! We normally fulfill in about 1-2 business days, and with this boom, we are at about 5 business days as we get caught up. We are working extra hours and weekends to get this done! If you can let me know what email address would have been used for the order, what the total was, and if you did or did not receive an order number!
The email used is nighthawk3248@gmaill.com
The total was $35.49
And the order number is
1320451
Is there a phone number I can call and actually talk to a person rather then messaging over the internet. This is extremely interpersonal.
Hello Matt Zorn I did send you an email and I would be happy to give you a call! We don't have phone support yet, however its coming soon!
Phone number is 410-458-9826
Hello, I don’t know how else to do this. I ordered coffee and the tracking link said it was delivered but I have a camera and nothing was delivered. Talked to both fedex and usps and they said it was delivered so they told me to contact the shipper. I know it’s just coffee, but I’d really love my package. Thanks!
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