Q: "HOW CAN I TRACK MY ORDER?"
A: Once the courier scans your package and begins transit, a tracking email will be sent out to you.
Q: "DO YOU OFFER FREE SHIPPING?"
A: In order to receive free shipping, your total must be $75 after coupons, discounts, or rewards are applied. Free Shipping is only available for domestic orders at this time.
Q: "WHERE DO YOU SHIP?"
A: We ship within the United States and Canada.
Q: "CAN YOU SHIP TO APO ADDRESSES?"
A: Yes, we ship to APOs, DPOs, and FPOs. Please use this format when filling out the shipping information.
1) Name of Recipient: Rank/Grade and Rating is optional for APO or FPO. Do not include the recipeints title for DPO.
2) Include the Unit and Box number:
Army: UNIT # / BOX #
Airforce: PSC* # / BOX #
Navy: SHIP # / HULL #
Embassy: UNIT # / BOX #
3) City: APO, FPO, DPO
4) State: AA, AE, AP
Comments
7 comments
This is absolutely ridiculous. I sent an email yesterday about an order that I
Put in last Thursday. I have year to receive any confirmation of even creating my order. This is very disappointing customer service and is uneasy to even say due to the number of people who told my family to try it. Bones Coffee… what is the deal.
Respectfully,
Matt
Hello Matt Zorn
I am sorry about the delay! We certainly are not trying to cause you any issues, our volume caused us to get a bit behind on fulfillment and Emails due to the volume and our capacity with our current warehouse size. I can certainly check on your order though! We normally fulfill in about 1-2 business days, and with this boom, we are at about 5 business days as we get caught up. We are working extra hours and weekends to get this done! If you can let me know what email address would have been used for the order, what the total was, and if you did or did not receive an order number!
The email used is nighthawk3248@gmaill.com
The total was $35.49
And the order number is
1320451
Is there a phone number I can call and actually talk to a person rather then messaging over the internet. This is extremely interpersonal.
Hello Matt Zorn I did send you an email and I would be happy to give you a call! We don't have phone support yet, however its coming soon!
Phone number is 410-458-9826
Hello, I don’t know how else to do this. I ordered coffee and the tracking link said it was delivered but I have a camera and nothing was delivered. Talked to both fedex and usps and they said it was delivered so they told me to contact the shipper. I know it’s just coffee, but I’d really love my package. Thanks!
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