Q: "HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?"
A: Bones Coffee Company strives to fulfill orders as quickly as possible! Once an order is placed, it can be challenging to make changes. If you wish to request a change to your order, please contact us at firstname.lastname@example.org before 6 AM the next day and clearly state that you need a change in the subject line - for example, put “ORDER CHANGE”, “ADDRESS CHANGE” or “CANCELLATION”. We will prioritize these emails so that we can do our best to help you. Once an order has left our facility, we cannot make any changes to the shipping.
Q: "HOW CAN I CONFIRM MY ORDER?"
A: When ordering products from Bones Coffee Company, you will receive a confirmation email once you have completed the steps in checkout. The email will include verification of items purchased, the cost, as well as the address/information. This is extremely important to review right away to ensure that your order gets out to the desired delivery address. Any changes needed to be made should be sent to Support@BonesCoffee.com before 6 AM the following day.
Q: "HOW DO I START A SUBSCRIPTION?"
A: On BonesCoffee.com there is a section at the top that says "Coffee Club". You will hover over that text and then select the button that says "Coffee Club", not "Gift Subscriptions". You then can choose whether you want your coffee as ground, whole bean, or single-serve, choose your flavor, how much of that flavor, the frequency that you will be charged/orders fulfilled. If you would like multiple coffees, you will repeat those steps. The courier you choose for shipping cannot be changed after being selected. At check, out, make sure you double-check your shipping information!
Q: "CAN I CHANGE THE FLAVORS IN MY SUBSCRIPTION?"
A: Yes! You can manage your subscription and update the flavors. You will want to make sure you update the flavors on your subscription before your next billing date and that way you can try a different flavor every time!
Q: "CAN I CHANGE ANYTHING ELSE ABOUT MY SUBSCRIPTION?"
A: Yes! You can manage your subscription and update the frequency you recieve coffee, the delivery date, payment method, shipping/billing address, as well as pausing or canceling your subscription.
Q: "WHY CAN'T I LOGIN TO MY SUBSCRIPTION?"
A: If you are being "logged out" at check out, make sure you are not putting in a discount code prior to checking out. If you are simply locked out of your account, email the Bones customer support team at Support@BonesCoffee.com and they can send you a reset password link.
Q: "CAN I USE A DISCOUNT CODE OR MY GOV-X DISCOUNT WITH MY SUBSCRIPTION?"
A: Unfortunately at this time we cannot stack discounts with the subscription discount. We advise our customers to pause their subscription service if there is a better deal available, or rewards points to use, and order seperately.
Q: "CAN I PURCHASE A SUBSCRIPTION FOR SOMEONE ELSE?"
A: Usually the answer to this is YES! But right now we are working on swapping out our subscription service and so we do not have our gift subscription service currently available.